Privacy Policy

Privacy Policy

Effective Date: 27/07/25
Last Updated: 27/07/25

Welcome to Undecided. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or otherwise interact with us.

1. Who We Are

Undecided is a UK-based clothing brand. For data protection purposes, the data controller is:

Undecided Project
Email Address - Undecided.cdf@outlook.com

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide:

  • Name

  • Email address

  • Delivery and billing address

  • Phone number

  • Payment details (processed securely via third-party processors)

  • Account details (if you create one)

  • Communication history (e.g., emails or messages)

b) Information We Collect Automatically:

  • IP address

  • Browser type and version

  • Device identifiers

  • Browsing activity on our site (via cookies and similar technologies)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders

  • To provide customer service and support

  • To send order confirmations, shipping updates, and important notices

  • To improve our website, services, and product offerings

  • To manage your account (if applicable)

  • To send marketing emails (with your consent)

  • To comply with legal and regulatory obligations

4. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contractual necessity – to fulfil your orders and deliver our services

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications

  • Legal obligation – where required by law

5. How We Share Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics partners

  • IT service providers (e.g., hosting, email platforms)

  • Marketing platforms (if you consent to receive promotions)

  • Legal and regulatory authorities where required

We never sell your data to third parties.

6. International Transfers

Some of our service providers may process your data outside the UK. When this happens, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses or UK adequacy decisions).

7. Your Data Protection Rights

Under UK data protection laws, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing or request restrictions

  • Withdraw consent (where applicable)

  • Data portability (in certain circumstances)

To exercise any of these rights, contact us at [Insert Contact Email].

8. How We Store Your Data

We store your personal data securely and only for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to personalise content, analyse website traffic, and enhance your shopping experience. You can manage your cookie preferences via our Cookie Policy or browser settings.

10. Marketing Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:

Email: undecidedcdf@outlook.com